What are the responsibilities and job description for the Master Plumber PT position at HomeServe?
HomeSmart by HomeServe has served homeowners in Colorado for decades. Our team of talented, experienced and continuously trained employees specializes in residential HVAC services. HomeSmart is now part of HomeServe USA, a Brookfield Infrastructure Group portfolio company. HomeServe is a leading provider of home repair solutions that serves nearly five million customers across the U.S. and Canada. At our certified Great Place to Work company, we value honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. At HomeSmart by HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. No matter your role here, you’re part of a growing team that’s working to make home repairs and improvements easy.
Position Overview:
The Master Plumber will provide the necessary management of the in-home field technicians in the performance of their duties with Plumbing and installations. As needed this position will assist in the training, provide evaluation and feedback and motivation to achieve expected Key Performance Indicators.
Responsibilities:
- Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
- Spend 70% of time in field with technicians, educating and developing less skilled into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians.
- Ensuring adequate Technician field coverage for a seven day, 365 day operation of service and installations.
- Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback
- Respond to all Customer complaints, compliments and inquires in a timely manner.
- Perform equipment replacement estimates on condemned equipment.
- Assist with scheduling of installs and tracking sales opportunities
- Identify areas of needed improvement and work to correct those areas.
- Understand and follow union CBA where it applies.
- Interact with Field Training Manager for course needs and development.
Job Requirements:
- Minimum of 5 years experience with servicing and installations in the Plumbing and HVAC field.
- Master Plumber License required
- Excellent writing and verbal communication skills
- Team player
- Field Oriented, in depth knowledge of HVAC field with Plumbing focus
- Ability to perform multiple tasks simultaneously on a regular basis.
- Microsoft Word, Outlook and Excel proficient.
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
HomeServe USA is an equal opportunity employer.
