Loan Administration Specialist

The Loan Administration Specialist will perform a variety of loan servicing functions in connection with real estate loans, including preparation of payoff demand statements, maintenance, tracking and review of all active loans, servicing transfer to investors, and maintaining an overall positive experience for our borrowers.

HomeServices Lending conducts most of its business in Iowa and Minnesota. This is a remote position,* or if the candidate is local to the office in Urbandale, IA; the position will be based out of that local office with work from home flexibility.

*This position is open to remote work in the following states: AZ, FL GA, IN, MN or VA.  

Job Duties and Responsibilities (Essential Job Functions)

1. Manage the collection of monthly mortgage and interest payments, process daily deposit functions and collaborate with accounting to process checks and wires, as needed. (35-40%)
2. Process private mortgage insurance activation and payments in the loan origination system. (10-15%)
3. Respond to customer inquiries regarding interest payments and payoffs, and other related customer questions.  (10%)
4. Research and resolve advanced issues including accounting requests, customer complaints, processing inaccuracies, write offs and investor requests. (5%)
5. Create and process welcome letters and prepare written communications with borrowers and other third parties. (5%)
6. Assist in managing the non-performing loan portfolio. (0-5%)
7. Post loan transactions to include principal payments, advances, reversals, and adjustments, (10-15%)
8. Perform loan servicing research from lending staff or direct supervisor, when requested. (5-10%)
9. Develop and maintain reporting for periodic and ad hoc management and performance reports, and track metrics. (0-5%)
10. Provide payment histories to investors/servicers, upon request. (0-5%)
11. Perform other related duties, as assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associates Degree (AA) or equivalent from a two-year college or technical school.

Experience:

• 1 plus year experience providing customer service in a financial institution or other professional office or organization; or an equivalent combination of education and experience.

Knowledge and Skills:

• Proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
• Familiarity and knowledge of mortgage servicing-related software.
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail, with ability to efficiently and consistently produce accurate work
• Ability to multi-task, be flexible and prioritize work in fast-paced environment with high volume
• Solid commitment to customer service

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• N/A     

We offer a competitive benefits package including medical, dental, vision, 401(k), paid time off and life insurance options.

Equal Opportunity Employer