What are the responsibilities and job description for the Assistant Coordinator, Metro Referrals position at HomeServices of America?
Under the general supervision of the Relocation Director assists with Metro Referral license processing including applications, renewals and terminations for all states where Metro Referrals is licensed as well as referral support in the relocation department.
Job Duties and Responsibilities (Essential Job Functions)
- Responsible for Metro Referral mail distribution and support.
- Assists with all licensing processes including terminations, inactivity, expiration, new, transfers and renewals.
- Assists agents with procedures pertaining to licensing and referrals.
- Assists with ensuring compliance with real estate licensing laws, continuing education and deadlines in 7 states and the District of Columbia.
- Coordinates with accounting on referral and renewal procedures.
- Offers administrative support for Metro Referral mailings, newsletters, annual membership invoices and renewal notices for the 7 states and DC.
- Support media needs, such as HUB page, Metro Referral website, Facebook, LinkedIn and processing credit card payments in Paypal.
- Assists with referral management from assignment through disbursement of referral payment to agent.
- Supports Relocation team with task follow up on referrals.
- Supports partner program data entry into portals.
- Answers phone and directs to appropriate coordinator for assistance.
- Position based at Fairfax, VA headquarters, in-office 5 days/week.
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- High School Diploma or equivalent required.
Experience:
- 2-4 years administration experience required.
- Real estate experience and/or license preferred.
Knowledge and Skills:
- Must be organized, detail oriented, able to set priorities, multitask, work independently and take responsibility for results
- Must have advanced computer skills in Windows (Outlook, Publisher, Word, Excel) and the Internet
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
