Supervises region portfolio, property manager and support staff working with customers and clients in the management of rental property. Oversees marketing efforts for new accounts, rental properties and agent referrals.
Job Duties and Responsibilities (Essential Job Functions)
Manages Regional Property Management Team
- Recruits, interviews, hires and evaluates all regional staff according to Human Resources policies and procedures.
- Coaches, develops and trains property management staff. Responsible for the personal and team growth of key performance indicators (KPI's)
- Develops team mambers around the areas of impact, motivation, performance, accountability coaching and teamwork.
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answers team member questions, helps with team member problems and oversees team member work for quality and guideline complianceDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectationsGenerates and shares comprehensive and detailed reports.Conducts regular team meetings for company updates, process and procedure review, training and team building.Participates in leadership meetings and serves as a resource to field and operations teams to enhance operational efficiency.Manages regional operations
Oversees daily field operationsMaintains responsibility for portfolio of properties in assigned region.Ensures the team provides an outstanding customer experienceFollows up on open issues
Communicates effectively and timely with property owners, residents and vendorsManages and executes successful rental cycles.Cultivates partnerships with local Long & Foster Sales offices by marketing and maintaining property management services. Communicates with agents concerning rental listings and applications in process.
Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening which may include owner consultation.Coordinates / reviews necessary property surveys / inspections to include renewals and maintenance oversight.Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed.Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters such as HOA, condo or formal complaints in.Stays informed on maintenance, inspections, account and other items that involve property.Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints.Monitors regional financial reports on a regular basisMarketing & Business Development
Cultivates and maintains partnerships with local Long & Foster Sales offices by marketing property management services to agents and managersVisit sales office regularly to develop working relationship with sales manager and sales agents.Attend sales office meetings and networking eventsOther
Maintains current knowledge of local real estate and property management laws, trends and market.Performs other related duties as assigned.Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.Establish and maintain positive and productive work relationships with all staff, customers and business partners.Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in allQualifications
Education :
Bachelor's degree preferred or equivalent combination of training and experience, with experience in a real estate and or management related field (preferably in residential or commercial property management).Experience :
Previous resident property management experienceEffectively lead and manage employees and contractors.Knowledge and Skills : Keyboarding
Must be a licensed to practice real estate in the jurisdictions where properties are located.Excellent verbal and written communications skills, ability to work independently and maintain flexible scheduleKnowledge of accounting / bookkeeping fundamentals helpfulAbility to work in a high-performance environmentStrong communication and interpersonal skillsMust be able to lift up to 25 lbs. and load and unload materials on to and off of vehicleDaily travel in personal vehicleWage : $60,000 - $90,000 annually; actual wage is based upon education and experience. Potential for discretionary bonus.
Benefits : Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Salary : $60,000 - $90,000
