Senior Digital and Technology Product Owner

In this position you will provide a goal-oriented focus in delivering high impact and complex customer-facing digital/technology solutions that enable the organization to achieve its business objectives and goals. You will contribute to the product vision and roadmap through strategic focus in driving an iterative development process. You will evaluate opportunities and determine what gets built, while having broader decision-making authority with product suite. This position will coach others and lead teams with limited oversight from management.

Position Compensation Range

$109,000

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• $185,000
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Pay Rate Type

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Develops and implements the digital/technology product framework, including methodologies, tools, and templates, to deliver and measure business readiness and success.
• Leads the maintenance, reviews, and updates to the framework and toolkit based on lessons learned and evolving project needs.
• Oversees customer and user empathy collaboration; identifies pain points and evaluates opportunities to solve them, determining what gets built to support product; leads with broader decision making within product suite.
• Conducts deep collaboration across business technology and user experience, including with leadership, project teams and other relevant internal and external stakeholders, to create change-transformation deliverables, including but not limited to business case for change, leadership strategy, change impact assessment, stakeholder assessment and engagement plan, change agent network, change readiness assessments, change strategy and implementation plan, communications and training strategy and plan.
  
  

Specialized Knowledge And Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated understanding of the technology industry and data science space, including current and emerging digital solutions and trends.
• Demonstrated experience leading multiple customer-facing digital/technology products.
• Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
• Extensive knowledge and understanding of the market, users, and landscape of digital products and applications.
• Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
• Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
• Demonstrated experience fostering a collaborative and cross-functional team environment.
  
  

Licenses

• Not applicable.
  
  

Travel Requirements

• Up to 10%.
  
  

Physical Requirements

• Work that primarily involves sitting/standing.
  
  

Working Conditions

• Not applicable.
  
  

Preferred Qualifications For The Ideal Candidate

• 5 years of Product Owner or Business Analyst Experience
• Digital Quoting or Digital Servicing Experience
• Building online purchase or online service experiences
• Defining the team vision: Experience setting the team charter and vision for assigned scrum team.
• Managing and prioritizing the backlog: Experience in writing epics and user stories, backlog management, and prioritization using Jira. Ability to evaluate product backlog items based on value and usability and refine the backlog with the scrum team.
• Testing customer or stakeholder value and usability: Experience in user testing and incorporating user feedback
• Experience working with UX teams to ensure optimal user experiences
• Experience working Analytics teams to ensure metrics are established to monitor appropriate operational and business value metrics
  
  

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.