What are the responsibilities and job description for the Customer Service Director position at Hometown Grocers, Inc.?
Key Responsibilities:
- Leadership: Provide guidance and coaching to Guest Services associates to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Staff Management: Recruit, train, and develop a team of highly skilled Guest Services associates who can meet the needs of our guests.
- Cash Handling and Inventory Control: Oversee cash handling and inventory control procedures to prevent losses and maintain accurate records.
- Store Operations: Ensure that all store operations run smoothly and efficiently, including opening and closing procedures, scheduling, and staff rotations.
- Quality Standards: Maintain high standards of quality and cleanliness in the Guest Services area, including the checkout lanes, sales floor, and stockroom.
- Communication: Communicate effectively with other departments, including sales, stockroom, and management, to ensure seamless operations and resolve any issues that may arise.
- Safety and Security: Maintain a safe and secure work environment by following all company safety policies and procedures.
