What are the responsibilities and job description for the Call Center Associate position at Hometown Health Centers?
Join Our Team at Hometown Health!
Are you a compassionate communicator with a heart for helping others? Hometown Health Centers is looking for a dedicated Call Center Associate to join our team full-time. In this role, you will provide quality assistance to our patients and dental professionals, ensuring every interaction is positive and productive.
About Us:
Hometown Health Centers is dedicated to helping people live healthier lives. Our mission is to improve health outcomes and advance health equity through quality primary care and preventative services.
Why Join Hometown Health?
We believe our employees are our greatest asset. Here’s what we offer:
- Generous Paid Time Off: Vacation, Sick, Personal, Floating Holiday, and Paid Holidays
- Comprehensive Insurance: Medical, Dental, and Vision
- Retirement Security: 401(k) plan with employer match
- Education Support: Student Loan Forgiveness & Tuition Reimbursement
- Employer-Paid Benefits: Life, AD&D, Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA) & Health Reimbursement Arrangement (HRA)
- Exciting Employee Perks
Your Responsibilities:
- Handle patient calls on multi-line phones in a professional, courteous manner
- Schedule, reschedule, and manage appointments efficiently
- Register new patients and maintain accurate records in our electronic medical system
- Provide clear communication and accurate information to patients
- Keep provider schedules up to date
- Maintain a professional appearance and demeanor at all times
- Flexibly adapt to meet business needs
- Uphold strict confidentiality standards for all patient information
What We're Looking For:
- Education: High school diploma or GED required; medical assistant training preferred
- Experience: Previous customer service or call center experience preferred
- Skills: Strong interpersonal skills, attention to detail, and the ability to work independently
- Tech Savvy: Demonstrated computer proficiency
- Bilingual: English/Spanish fluency preferred
- Ability to lift/move up to 25 lbs. and sit for extended periods
Join a team that makes a difference every day! Apply now and become part of a caring community dedicated to improving patient outcomes.
