What are the responsibilities and job description for the CID/Resort Call Center position at The Sagamore Resort?
Summary: Our Call Center Agents are responsible for being a warm friendly voice of the resort. They will be receiving all incoming calls from guests who are on the property by assisting them with questions, requests, and room service orders. Off-property guests who need to be directed to the correct department. They will also play an integral role in communicating information between departments.
Benefits:
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Health Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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401(k)
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Short Term Disability
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Stay on bonus opportunity after 6 months
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Complimentary Bus/ Jolly Trolley Bus Passes
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Free Associate Parking
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Free Meal for every shift worked
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Employer-Provided Uniforms
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25% Discount on Resort Outlets
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Hotel Discounts with OPL
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Friends and Family Discount at Opal Sands
Essential Duties and Responsibilities include the following:
· Answer all incoming calls with a friendly and welcoming tone
· Screens and route calls to the correct departments or person
· Be knowledgeable of all hotel facilities and hours of operations
· Answer any questions about the resort and its offerings
· Input guest and employee requests into HotSOS and follow up accordingly
· Take room service orders and input into Digital Dining
· Become familiar with the operating system and know guest reservation information
· Be acquainted with side work such as prep welcome packets, doggie bags, etc.
· Place and make wake-up calls
· Other duties may be assigned.
Requirements
· No previous experience is required but previous hospitality or call center experience is a plus
· Must have great interpersonal skills
· Requires excellent communication skills, both verbal and written
· Must be able to work within a team
· Must possess computational ability
· Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
