What are the responsibilities and job description for the Administrative Assistant/Receptionist position at Hometown Insurance Agency of LI?
Join Our Team!
We are a well-established independent insurance agency seeking a highly organized, detail-oriented, and friendly Administrative Assistant to support our front desk and insurance operations. If you thrive in a structured environment and are passionate about delivering excellent customer service, this role may be the perfect fit for you.
This is a career opportunity, not just a job—for someone who enjoys working with people, excels with technology, takes initiative, and wants to grow with a professional and supportive team.
Key Responsibilities
- Answer and route incoming phone calls in a courteous, professional manner; help to manage client expectations and retain customers.
- Welcome and assist clients and visitors, maintaining a warm and professional reception area.
- Process incoming documents and data from clients and insurance carriers. Log all client communications and documentation in our agency management system.
- Retrieve and organize customer and policy data from carrier web sites and client communication to assist service and sales teams with transactions such as mortgagee changes, billing and general policy updates.
- Accept and process premium payments in person and by phone; generate receipts and coordinate with accounting and service staff.
- Maintain accurate client accounts, ensure contact information is up-to-date and account is properly documented.
- Support ongoing client engagement and marketing campaigns, bulk mailings, and other special projects.
- Order and manage office and mailroom supplies, ensuring inventory is maintained.
- Handle incoming and outgoing mail with a proper sense of urgency, including USPS, UPS, and FedEx packages.
- Perform general clerical tasks such as scanning, copying, faxing, and filing.
Qualifications
- Prior experience in an administrative or front desk role (insurance office experience a plus)
- Fluent in English; Spanish fluency is a plus
- Proficiency in Microsoft Office 365 (Outlook, Word, Excel)
- Prior experience with client management software and monday.com a plus
- Strong organizational and multitasking skills
- Excellent communication, time management, and interpersonal abilities
- Professional appearance and demeanor
- High level of accuracy and attention to detail
- Ability to maintain confidentiality and handle sensitive information
Benefits
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Life Insurance
- Supportive, team-oriented work environment
Why Work with Us?
We value integrity, professionalism, and a positive attitude. As an independent agency, we pride ourselves on personalized service and long-term client relationships. If you're ready to bring your skills to a friendly and professional environment where your work truly matters—apply today!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What most stood out to you and encouraged you to apply for this position?
Ability to Commute:
- Bohemia, NY 11716 (Required)
Work Location: In person
Salary : $20 - $23