What are the responsibilities and job description for the Customer Service Representative position at HomeTown Services?
PAID WEEKLY!
Bilingual is a plus!
HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
We are currently looking to add Customer Service Representatives to our team.
- Competitive Pay
- Full-Time
What WE look for in YOU!
We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:
- Active listener with strong customer service skills.
- Pays close attention to details.
- Able to adapt and respond to different types of personalities.
- Excellent communication and presentation skills.
- Enthusiastic and positive.
- Strong computer skills.
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent preferred.
- Customer Service experience.
Job functions:
- Inbound Customer Service Phone Calls
- Outbound Customer Service Phone Calls
- Handling Chats / Text Communication with Customers
- Multi-Screen management
- Multi-line phone operations
- Open and maintain customer accounts by recording account information accurately.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Greet customers warmly and ascertain problem or reason for calling.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Inform customer of deals and promotions.
- Basic office functions such as emailing, faxing, filing, etc.
- Other duties as assigned.
Whats in it for you?
- Extensive benefits package:
- Majority of employee Health premiums and a portion for dependents is paid by Company
- Dental and Vision coverage available at minimal cost to employees
- Short-term and Long-term disability options (LTD covered by Company)
- Additional Voluntary term-life coverage options
- 401K and Roth options with company match.
- Up to 3 weeks paid vacation
- Weekly pay
- Paid holidays
If you meet the requirements and want to join an amazing team – We would love to hear from you!
When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
Salary : $16 - $20
