Demo

Lab Manager - Technician - Customer Service - Meridian

Homewatch CareGivers of Boise
Meridian, ID Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/9/2025

Benefits :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Free uniforms
  • Training & development
  • Vision insurance
  • Wellness resources
  • Opportunity for advancement

Job Title : Lab Manager / Technician / Customer Service (Meridian)

Location : Meridian, Idaho

NON-MEDICAL | M-F 8 : 45AM-5PM | ROTATING ON-CALL NIGHTS / EVENINGS | PAID HOLIDAYS | FULLY TRAINED IN-HOUSE | FUN ENVIRONMENT | AT 90 DAY MARK : INSURANCE BENEFITS AND PAID TIME OFF

CURRENTLY SEEKING MALE APPLICANTS ONLY, DUE TO DEPARTMENT OF TRANSPORTATION OBSERVED URINE TESTING REQUIREMENTS}

NOTE :   This position is listed under our parent company, "Homewatch CareGivers", but is for a position at FASTEST LABS

At Fastest Labs, you will have the chance to grow in leadership. Your role with our team will be a multi-facited role with administrative duties such as customer service, data entry, tracking test results, handling telephone calls, and administering clinical drug, DNA, and alcohol testing services.

We are seeking a Lab Manager / Technician / Customer Service person who is passionate about delivering superior customer experiences and proficient lab operations. Ideal for someone who excels in working independently to deliver top-tier customer service, enjoys teamwork, navigates software systems, and is dedicated to continuous improvement. As a key member of our small entrepreneurial team, you'll play a pivotal role in shaping our client experience and have the opportunity to advance into leadership as we grow.

This position requires a high level of customer service and an extremely positive attitude. We will certify and train you to welcome, test, and service our clients. We perform pre-employment and random drug testing for small to large businesses and individuals. If you have the motivation and attitude to learn, we will invest in you and you can join our expanding team. At the end of your first 90 days with us, we would plan to raise your starting hourly rate, based on performance benchmarks.

BASELINE REQUIREMENTS :

  • Bachelor’s degree preferred, high school diploma or GED required.
  • Clean background check.
  • Clean drug test.
  • PERSONAL ATTRIBUTES REQUIRED :

  • ENERGY, ENERGY, ENERGY!
  • Ambitious, with a desire for career advancement.
  • Quick learner and urgency to become an expert in what you do!
  • Independant, proactive, and resourceful to solve problems, create opportunities, and efficiencies that help grow the business.
  • Personal and professional ownership, accountability and follow-through regarding responsibilities and opportunities.
  • Enthusiasm to learn our business, and work with our corporate and individual clients (B2B & B2C)!
  • Treat clients with the highest level of customer service- to create raving fans!
  • Able to multi-task and be well organized.
  • Team player and coachable to follow instructions and best practices- we work openly and honestly to succeed! Committed to personal and professional growth.
  • Meticulous attention to detail.
  • Ability to learn and navigate computer systems, and independently track and report operational metrics on the computer.
  • Strong decision-making skills.
  • Reliable and punctual.
  • Committed to maintaining client privacy and confidentiality.
  • LAB TECHNICIAN RESPONSIBILITIES :

  • Manage urine, hair, alcohol, fingernail, hair follicle and DNA test results reports by tracking progress at the lab, and forwarding the PDF report to the client using the appropriate reporting protocol agreed upon by the client.
  • Complete training and certification to become proficient and perform urine, alcohol, saliva, fingernail, and hair follicle specimen collections (including observed urine tests).
  • Follow proper chain of custody procedures to fill out forms, package specimens, and schedule FedEx pick-up.
  • Work hours : 9 : 00 am - 5 : 00 pm, Monday - Friday in the lab.
  • Conduct after-hours off-site testing (rotating schedule) within the Treasure Valley as needed.
  • CUSTOMER SERVICE & SALES RESPONSIBILITIES :

  • Handle telephone, website chat, text, and email customer inquiries (following scripts) to persuade callers to schedule an appointment or come into the collection facility for testing.
  • Conduct outbound sales calls to professionally and accurately present Fastest Labs services to prospective customers, with the goal of setting a sales appointment with our Sales Manager.
  • Actively seek referrals from current corporate clients.
  • Actively ask for customer reviews from individual donors and corporate clients.
  • Follow up on all leads for Fastest Labs service with e-mails and telephone calls.
  • ADMIN RESPONSIBILITIES

  • Manage lab operations independently after training.
  • Utilize computer systems for client management, track tests and other activities, and scheduling appointments.
  • Collect payment from individual customers using QuickBooks and manage cash box.
  • Monitor, inventory, and order testing and facility supplies.
  • Prepare to supervise additional staff after you prove you can manage yourself and as the business expands.
  • This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position.

    COMPANY OVERVIEW :

    Fastest Labs, a leading provider of drug, alcohol, and DNA testing services, is expanding its team in Meridian, Idaho. Founded in 2021 as part of a group with a 15-year history of success in Idaho and Utah, we are committed to promoting safer workplaces and communities through reliable testing services. Join us for a career journey filled with growth, learning, and the opportunity to make a significant impact.

    OUR CULTURE :

    Our team operates on the Entrepreneurial Operating System (EOS), embracing a culture of accountability and engaging in transparent conversations to drive continuous improvement and achieve collective goals. As a small and growing local business, we embody the spirit of a startup. Our processes and procedures are continually evolving, offering an exciting opportunity for those with an entrepreneurial spirit who excel in dynamic environments. If you thrive on change and seek to make a tangible impact in a developing business landscape, you'll fit right in. Conversely, if you prefer a more stable role within an established framework, our ever-changing environment may not be a good fit.

    Our Core Values are : Can Do, Knowledgeable, Dependable, Trustworthy, Persistent, and People-Focused.

    BENEFITS :

  • Competitive pay.
  • Health insurance.
  • Paid time off.
  • Path to leadership.
  • Comprehensive training in our business operations and EOS.
  • Mentorship in operations management and growth.
  • Career progression from lab technician to lab manager for top performers.
  • JOIN US :

    As a Lab Manager / Lab Technician / Client Services at Fastest Labs in Meridian, you'll embark on a rewarding career path that offers extensive training, mentorship, and the chance to make a meaningful contribution to our clients and community. We're looking for someone who is not just seeking a job, but a long-term career with opportunities for growth and leadership.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.

    Salary : $17 - $22

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