Scheduler

Join the Homewatch Caregivers of Saint Cloud Team

Role: The Scheduler is a full-time position, responsible for developing and maintaining the schedules of company employees, all of whom work flexible shifts.  scheduling caregiver engagements, and direct client contact regarding schedules and changes of those schedules. Scheduler will develop knowledge of individual employee’s availability and skill level in order to match them appropriately with clients.  Other duties include using administrative skills and responding to clients and potential clients, on call duties, and with the opportunity for overtime.

Knowledge, Skills, and Abilities Required

The appointed Scheduler for the agency must meet the following qualifications: 

1.    All of the criteria specified for a caregiver, since the position may require filling in for the caregiver under some circumstances

2.    Able to use and learn scheduling software – Kantime (willing to train)

3.    Software experience with Word, Excel and other applications

4.    Thorough knowledge of the caregiver's responsibilities

5.    Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required

6.    Excellent interpersonal and communication skills - oral, conversational, telephone and written

7.    Able to read and understand large numbers of caregiver reports

8.    Able to read and understand personal care plans for each of their clients and assure their appropriate discharge

9.    Able to organize large amounts of information and take appropriate action

10.  Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches

11.  Able to provide knowledgeable input on policy decisions

12.  Able to communicate effectively with caregivers, as well as the Administrator, Director of Client/Caregiver Services, and other management personnel as appropriate

13.  Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency

14.   Software experience with word, excel and other applications

15.   Must pass all background screening with satisfactory results

The Scheduler manages client and caregiver items as they relate to matching and scheduling and is responsible for:

1.    Primary individual answering office phone

2.    Matching client schedules with compatible caregivers 

3.    Assuring that the schedule is current and up to date at any given time 

4.    Office and clerical activities as directed

5.    Input of information into computer systems

6.    Support and participate in the hiring process of new employees

7.    Support and assist other office staff as needed

8.    Fill in for caregivers when there is no one else available

9.    Prepare Collateral for intakes

10.  Employee background checks

11.  Prepare Client Notebooks

12.  Maintain office supply stock

13.  On call responsibilities
14. Be able to manage roughly 150 clients and 70 caregivers

Homewatch Caregivers is looking for someone with experience to fill the role of scheduler as it is the main point of contact for our agency. The perfect candidate would include someone with good time management, be able to multitask, stay organized and communicate effectively with not only clients and caregivers but the interdisciplinary team that makes up the office including (nurses, social worker, marketing and financial departments)