What are the responsibilities and job description for the Client Care Coordinator position at Homewatch CareGivers?
About us
Homewatch CareGivers provides exceptional home care by supporting a holistic and person-direct approach to care, meaning we value the whole person and involve them in their own care. We know that when our team is happy, valued, and well-equipped to succeed, they are empowered to enrich the lives of our clients.
**Client Care Coordinator**
**Overview:**
Homewatch CareGivers, a pioneer in the home care industry, is dedicated to providing premier home care excellence. We are actively involved in advancements and best practices within the senior care and health care industries. Join our team as a Client Care Coordinator and be part of a company committed to quality outcomes in care, operational excellence, and regulatory compliance.
**Duties:**
- Coordinate client appointments and schedules efficiently.
- Develop, implement, and maintain comprehensive care plans in collaboration with clients, their famiiles, and healthcare providers.
- Provide exceptional customer service to clients, ensuring their needs are met promptly.
- Act as a liaison between clients, their families, healthcare professionals and caregivers to facilitate smooth communication.
- Maintain accurate client records and documentation.
- Assist in resolving client inquiries or concerns effectively.
- Conduct check-ins with clients and caregivers to assess care quality and client satisfaction.
- Coordinate services/products such as lifestyle products, remote care technology, durable medical equipment, handyman, and others as directed by supervisor and as appropriate.
- Monitor, assess, and record client progress to care plan, and make needed adjustments to plans and services.
- Coordinate and schedule caregiver assignments to meet client needs, preferences, and care plans.
- Address and resolve any issues or concerns related to client care in a timely and professional manner.
- Respond to emergencies being on-call as needed.
**Experience:**
- Some caregiving experience, since the position may require filling in for the caregiver under some circumstances.
- Ability to use and learn scheduling software
- Ability to read and understand large numbers of caregiver reports
- Ability to read and understand personal care plans for each of their clients and their appropriate discharge.
- Ability to organize large amounts of information and take appropriate action.
- Proficiency in office tasks such as scheduling, record-keeping, and customer service.
- Strong communication skills to interact with clients, families, caregivers, and team members effectively.
Join our team at Homewatch CareGivers and be part of a compassionate and professional environment where your dedication to client coordination is valued. Apply now to contribute to our mission of providing exceptional care to our community.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Pet insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18 - $22
