Client Services Coordinator/Scheduler

Homewatch CareGivers of Western Mass is a locally-owned business in West Springfield, MA. We are collaborative, person-centered, and inclusive. Our goal is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones. At Homewatch CareGivers, we care deeply, we show up, we are in it together, and together we do great things.

Our work environment includes:

• Office setting
• Lively atmosphere
• Business casual attire
• Commitment to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor.

Primary Job Duties:

• Build and maintain home care schedules including managing changes that occur with little to no notice
• Communicate and document schedule changes, incidents, and other encounters promptly and accurately
• Hand-select caregivers for all clients based on clients' care plans and caregivers' skills, availability, and other attributes.
• Provide excellent customer service, compassion, and professionalism in all internal and external interactions.

Additional Requirements:

• 1 or more years of home care scheduling experience.
• 2 or more years of customer service experience in an office environment. Must convey compassion, attentiveness, and professionalism in all interactions, both internal and external.
• Ability to communicate fluently (speaking, listening, reading, writing) in English is a requirement. Individuals also fluent in Spanish are highly encouraged to apply.
• Able to work in a fast-paced environment, including being able to multi-task, prioritize, and problem-solve effectively.
• Experience using the following equipment and software: computers, multi-line telephones, cell phones, copy machines, fax machines, scanners, Microsoft products, Zoom, and scheduling software.
• Maintain client and caregiver files, complete reports, and work toward individual and collaborative goals
• Maintain confidentiality and comply with HIPAA standards
• Reliable, motivated, and growth-oriented.
• Authorized to work in the United States with proper documentation.
• Able to pass a criminal background check and drug test.
• Verifiable references.

Schedule:

• Monday through Friday, 9 a.m. to 5 p.m., in our West Springfield, MA office.
• Rotating on-call duties when the office is closed, including evenings, weekends, and holidays. On-call duties are performed remotely.

Department: Operations/Scheduling

Reports to: Office Manager

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• This position requires the following schedule: Monday - Friday 9 a.m. to 5 p.m. in our West Springfield Office and rotating on-call responsibilities which are performed remotely when the office is closed. Are you able to meet both of these requirements

Experience:

• Schedule management: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• Home Care, Home Health, or Similar: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22