Mortgage Systems Administrator

Description

 At Homewise, you’ll be part of a team making a real difference in the community. We offer a supportive work environment where your contributions are valued, and your efforts directly impact our mission to help people achieve homeownership. If you’re passionate about technology, process improvement, and supporting others, we’d love to have you on board. 

 As a Mortgage Systems Administrator, you will play a crucial role in managing and maintaining our mortgage loan origination systems (LOS), including Calyx Point, Doc Magic, and AIQ. You will provide exceptional user support, configure and customize systems to meet our organizational needs, and oversee data integrity and system integrations. Your work will enhance operational efficiency, support our strategic goals, and ensure compliance with regulatory requirements. 

Key Responsibilities:

• System Administration: Manage and maintain the primary mortgage loan origination systems (LOS), including Calyx Point, Doc Magic, and AIQ, ensuring optimal performance and uptime.
• User Support and Training: Provide support and training to users, including loan officers, processors, and closers, on LOS      functionalities, version updates, and best practices.
• System Configuration and  Customization: Configure and customize LOS to meet the organization's needs, ensuring compliance with regulatory requirements and alignment with business objectives.
• Data Management: Oversee data integrity and accuracy within the LOS, conducting regular audits and implementing data quality controls.
• Integration Management: Manage integrations with other systems and software, ensuring seamless data flow and interoperability.
• Technical Support: Troubleshoot and resolve system issues, working closely with IT and software vendors to implement solutions promptly.
• Process Improvement: Identify opportunities for process improvements within the loan origination workflow and implement enhancements to increase efficiency and reduce errors.
• End-User Feedback: Collect and analyze end-user feedback to identify pain points and areas for improvement in system functionality and user experience.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
• Change Management: Implement change management processes to assess the impact of system changes, coordinate testing and deployment, and minimize disruption to business operations.

Expected Outcomes 

• Optimized system performance through continual process improvement
• Improved user satisfaction and efficiency with hands-on support and training
• Customized system configurations tailored to the organization’s needs
• Expedited issue resolution through effective troubleshooting and technical support
• Reduced time-to-market for ancillary integrations

Requirements

• Customer service: Extremely responsive to internal and external customer requests; exceeding customers’ expectations. Abides by Homewise, Inc. Customer Service Standards. 
• Listening skills: Listen to understand others’ viewpoints. Anticipates customer needs and offers innovative solutions. 
• Communication skill: Able to clearly present complex issues – both orally and written. 
• Flexibility and adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. 
• Work independently. Ability to work independently with little or no supervision.
• High standards. Expect personal performance to be nothing short of the best. 
• Detail-oriented with a commitment to accuracy and quality.
• Problem-solving skills: Grapples to understand a problem and its underlying causes before finding a solution.
• Accountability: Embraces accountability in order to achieve meaningful results.

Technical Skills:

• Proficient in the administration of mortgage loan origination systems.
• Strong understanding of mortgage lending processes and regulations.
• Experience with system integrations and data management.

Education and Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field desired.
• Minimum of 3 years of experience as a Mortgage Loan Officer, Processor, or Closer.
• Minimum of 2 years of experience administering Calyx Point and Doc Magic or similar systems.

Preferred Qualifications:

• Experience with additional mortgage loan origination systems.
• Knowledge of compliance and regulatory requirements in the mortgage industry.
• Project management experience.

Work Schedule 

• Ability to travel as needed.
• Availability to work flexible hours, including evenings or weekends, as needed.

Physical Requirements.

• This is largely a sedentary role.
• Must be able to occasionally lift objects up to 20 pounds.