What are the responsibilities and job description for the IT Systems Administrator II position at State of New Mexico?

34.05 - $54.48 Hourly

70,826 - $113,321 Annually

This position is a Pay Band IE

Posting Details

This job posting may be used to fill multiple vacancies.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans.

Our Vision

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.

Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.

Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.

Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Information Technology Division (ITD) provides timely and cost-effective information technology services to the department, its programs, divisions, and offices. This support enables the department to fulfill the mission of The Health Care Authority (HCA) in an efficient and responsive manner, and ensures the HCA gains full benefit from its current and future investments in technology.

The IT Systems Administrator II will :

Be responsible for managing the development, documentation, maintenance, and security of internal and external systems & networks, including design, configuration, installation, administration, optimization, and integration;

Be responsible for keeping systems & networks functioning smoothly to support all HCA operations.

How does it get done?

The IT Systems Administrator II is responsible for :

Building, installing, configuring, analyzing, tuning, and troubleshooting systems & networks to achieve optimum performance levels;

Resolving difficult system problems;

Configuring and assisting in the design of system and network security;

Managing hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments;

Monitoring and analyzing resource usage to recommend / develop enhancements to system capabilities and performance;

Comparing, evaluating, and implementing new technologies and integrate systems into the computing environment;

Documenting systems infrastructure for users, support and consulting personnel, and developers;

Training personnel who provide support and consulting services to users.

Who are the customers?

This position collaborates with several internal and external business and technology stakeholders at all levels to support the business needs of the HCA by ensuring robust and reliable database solutions.

Ideal Candidate

The ideal candidate has :

Strong knowledge of on-premise and cloud (AWS) environments;

Familiarity with both Windows and Linux operating systems;

Strong knowledge and experience in Windows and Linux server administration;

Proven ability to work effectively in a team environment, collaborating with system administrators and other IT professionals;

Strong analytical and problem-solving abilities;

Experience guiding and mentoring less-experienced systems administrators, offering constructive feedback, and supporting their professional development;

The ability to maintain comprehensive documentation of system & network configurations and procedures, ensuring that all practices meet industry standards and regulatory requirements.

Minimum Qualification

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and / or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Substitution Table

These combinations of education and experience qualify you for the position :

Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience

Education and years of experience must be related to the purpose of the position.

If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License.

Must obtain a Defensive Driving Certificate.

Working Conditions

Work is performed in an office setting with exposure to Visual / Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required. Must be able to operate a motor vehicle.

Supplemental Information

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Agency Contact Information : Alex Rodriguez, (505) 538-5184. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms / conditions of that agreement apply and must be adhered to.

Salary : $70,826 - $113,321

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