What are the responsibilities and job description for the Front Desk Agent position at Homewood Suites by Hilton Providence-Warwick?
This is a full-time position (30-40 hours/week) and offers extensive benefits including competitive medical/dental/vision insurance, 401k retirement matching, vacation time, sick time, paid holidays and travel discounts. Shifts run from 7am - 3pm and 3pm - 11pm but may vary based on the demands of the hotel. Candidates with open availability for both shifts will be preferred. Weekends and holidays are required but time-off requests are often accommodated. Timeliness and reliability are crucial for this role; excessive callouts and tardiness cannot be tolerated.
Job duties include but are not limited to:
- Greet and engage with all guests approaching the Front Desk and with customers over the phone.
- Provide guests with friendly and memorable service at check-in, at checkout, and throughout their stay.
- Be knowledgeable on and answer inquires about hotel services, amenities, facilities and policies.
- Provide guests with personalized recommendations on local dining, entertainment and area activities.
- Be familiar with area special events, restricted dates and groups.
- Perform and complete all tasks and duties on the shift checklist.
- Fully comprehend and be able to operate the Front Desk computer system.
- Have knowledge of emergency procedures and assist as needed.
- Review Front Office log daily to address relevant guest issues.
- Follow all cash handling and credit policies.
- Be familiar with hospitality terminology.
- Assist guests with safe deposit boxes.
- Be able to lift up to 50 pounds.
- Maintain a clean work area.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
Work Location: In person
Salary : $17
