What are the responsibilities and job description for the Full Time Front Desk/Relief Audit position at Homewood Suites by Hilton RTP/RDU?
Overview:
We are seeking a friendly and professional Front Desk Agent/Relief Night Auditor to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. This position requires cross training on Night Audit for backup purposes only. The position will be 4-5 days per week/32-40 hours.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage storage and other requests
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Process payments and maintain accurate records
Experience:
- Previous experience in hospitality management or hotel management is preferred
- Familiarity with phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Bilingual skills (multilingual) are a plus
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays, dining, and other amenities
If you have a passion for providing exceptional guest service and thrive in a fast-paced environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Durham, NC 27703: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18