What are the responsibilities and job description for the Front Desk Agent - Full-Time position at Tru by Hilton Raleigh-Durham Airport?

Job Description

About Us :

The Tru by Hilton Raleigh Durham Airport is just one mile from Raleigh-Durham International Airport and offers a free airport shuttle. Lenovo Center is just under eight miles away, and Lake Crabtree County Park and Wake Competition Center are within three miles. The hotel is located at 350 Airgate Drive, Morrisville, NC 27560.

The Role :

As a Front Desk Agent , you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect. This posiiton requires flexibility and ability to work overnight shift if necessary.

What You'll Do :

Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
Assist guests with information about local hotspots, hidden gems, and hotel services.
Manage room reservations, modifications, and cancellations.
Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
Collaborate with the behind-the-scenes team to ensure guest requests are met.
Contribute your valuable insights in team meetings and daily huddles to elevate our service game.

Your Skills and Style :

You've got a knack for customer service, honed through past experiences, preferably in hospitality.

Your communication is clear, friendly, and professional.

Attention to detail is your strong suit; no request slips through the cracks.

Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.

Pressure is just another part of the job – you stay cool under all circumstances.

Your schedule flexibility means you're open to varied shifts, weekends, and holidays.

A high school diploma or equivalent is your foundation; any hospitality education is a plus.

The Perks – What’s in it for You :

Competitive compensation that recognizes your star quality.

Comprehensive medical and dental benefits for full-time team members, available Day 1.

Paid time off (PTO) and holiday pay to maintain work-life balance.

Shine bright with our Team Member Recognition Program.

Incentive plans available to all departments to reap the rewards of your exceptional performance.

Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.

Access to special discounts on stays and dining – share the love with friends and family

Get to Know Us More :

The Tru by Hilton Raleigh Durham Airport is owned and managed by Parks Hospitality Group . We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website : www.parkshotels.com .

Ready to Shine?

Step into the spotlight as a Front Desk Agent at Tru by Hilton Raleigh Durham Airport . If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.

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Front Desk Agent - Full-Time

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