What are the responsibilities and job description for the Front Desk Agent, Full-Time position at Homewood Suites Raleigh-Cary I-40?

Job Description

About Us :

The Homewood Suites Raleigh Cary I-40 , located near the I-40 and I-440 interchange, is within easy reach of Research Triangle Park and NC State University. Guests can shop, dine, and see a movie at Crossroads Plaza, less than a half mile away. Our suites feature fully equipped kitchens and separate living and dining areas. The hotel is located at 555 Crossroads Blvd, Cary, NC 27518.

The Role :

As a Front Desk Agent , you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect.

What You'll Do :

Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
Assist guests with information about local hotspots, hidden gems, and hotel services.
Manage room reservations, modifications, and cancellations.
Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
Collaborate with the behind-the-scenes team to ensure guest requests are met.
Contribute your valuable insights in team meetings and daily huddles to elevate our service game.

Your Skills and Style :

You've got a knack for customer service, honed through past experiences, preferably in hospitality.

Your communication is clear, friendly, and professional.

Attention to detail is your strong suit, no request slips through the cracks.

Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.

Pressure is just another part of the job – you stay cool under all circumstances.

Your schedule flexibility means you're available to varied shifts, weekends, and holidays.

A high school diploma or equivalent is your foundation; any hospitality education is a plus.

The Perks – What’s in it for You :

Competitive compensation that recognizes your star quality.

Comprehensive medical and dental benefits for full-time team members, available Day 1.

Paid time off (PTO) to maintain work-life balance.

Shine bright with our Team Member Recognition Program.

Incentive plans available to all departments to reap the rewards of your exceptional performance.

Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.

Access to special discounts on stays and dining – share the love with friends and family

Get to Know Us More :

The Homewood Suites by Hilton Raleigh Cary I-40 is owned and managed by Parks Hospitality Group . We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website : www.parkshotels.com .

Ready to Shine?

Step into the spotlight as a Front Desk Agent at Homewood Suites by Hilton Raleigh Cary I-40 . If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.

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Front Desk Agent, Full-Time

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