What are the responsibilities and job description for the Bilingual Front Desk Receptionist (Full-Time) position at Journeys in Mental Health & We?
Journey in Mental Health & Wellness is seeking a bilingual (Spanish) front desk receptionist to join our growing and well-established practice! If you’re highly organized, tech-savvy, and eager to learn, we’d love to hear from you.
Why Join Us?
At Journey in Mental Health & Wellness, we provide comprehensive mental health, substance abuse, and on-site lab services to individuals with diverse needs. Our mission is to partner with our patients in a family-centered environment to achieve the best outcomes. We believe in workplace diversity, professional growth, and making a difference in our community.
Key Responsibilities:
- Prepare the workstation and be ready to operate at 8 a.m. sharp at the start of each business day.
- Greet patients and visitors in a friendly and professional manner
- Reschedule follow up appointments with efficiency while considering effective use of providers and patients time
- Verify insurance coverage, explain copays and coinsurance
- Collect copays and coinsurance
- Assist patients with necessary intake paperwork and direct them to the appropriate treatment areas
- Assist patients with checking in and checking out. This may include assisting with intake paperwork and others forms
- Practice excellent telephone communication skills
- Maintain patients charts by uploading all forms in the correct section with appropriate labels each day before the shift ends.
- Keep adequate supply for front desk operations
- Keep track of inventory and request resupply as necessary
- Attend staff meetings and actively participate
- Be a strong team player who communicates with staff professionally and respectfully.
- Maintain cleanliness and neatness of the front desk, waiting area, patient bathroom, the coffee bar
- Special projects assigned by medical director
Requirements:
- Bilingual (Spanish-English) – REQUIRED
- Highly organized with excellent time management skills
- Strong verbal and written communication abilities
- Professional, punctual, and responsible
- Comfortable interacting with patients in a compassionate manner
- Able to multitask and thrive in a fast-paced environment
- A self-starter who takes initiative and works well both independently and as part of a team
What We Offer:
- A diverse and supportive work environment
- Opportunities to grow and make a meaningful impact in the community
About Us:
Journey in Mental Health & Wellness serves individuals with conditions such as ADHD, anxiety disorders, depression, bipolar disorder, and substance use disorder. We also provide education for family members to better support their loved ones. Our goal is to meet unmet mental health needs in North Carolina and foster a supportive, healing environment.
Visit our website to learn more: www.journeysmhw.com
How to Apply:
Submit your resume through really or email us at info@jmhw.org.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Medical Specialty:
- Addiction Medicine
- Psychiatry
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $15