What are the responsibilities and job description for the Front Desk Agent position at Homewood Suites by Hilton?
Job Description
Start Your Journey With Us:
At Homewood Suites, we strive to make a positive impact on the people and environment around us. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at the Homewood Suites, you will build relationships grounded in team work and experience the legendary Hilton service culture which focuses on “OPOG” Outrageously Pleasing Our Guests.
We are currently seeking Part Time and Full Time Front Desk Associates to join our team! You'll be surrounded by a fun group of guests and staff. We are seeking individuals who believe in putting the guest first, friendliness is a must as you're here to enhance the guest experience by being creative and flexible. Come join our award winning team!
What you’ll do:
-Greet all guests in a friendly manner
-Handle confidential information, including guest records, with a high degree of integrity
-Assists with sales and marketing efforts as directed by the General Manager
-Offers and properly handles requests for wake-up calls
-Records pertinent guest information in the pass on log
-Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
-Answers phone in a prompt, efficient, and friendly manner.
-Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
-Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
-Maintains clean work spaces both at the front and back offices
-Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
-Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
-Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
-Transmits and receives messages using equipment such as computer, telephone, email, and fax.
-Provides a professional image at all times through appearance and dress.
-Follows company policies and procedures.
Perks you deserve:
We’ll support you in and out of the workplace by offering:
-Team-spirited coworkers
-Encouraging management
-Well-being programs - Benefits, PTO, 401k
-Learning and development opportunities
-Discounts on hotel rooms, food and beverage
-Recognition programs
What we’re looking for:
-A warm, people-oriented demeanor
-A team-first attitude
-A gift for paying attention to the smallest details
QUALIFICATION REQUIREMENTS: Individual must be able to complete each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION: High school diploma or general education degree (GED); or equivalent experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules and operating manuals. Ability to effectively communication with staff and guests.
PHYSICAL DEMANDS: The following physical demands are part of the essential functions to the job. The associate must occasionally lift or move up to 50 pounds. Duties include standing for long periods of time; kneeling our crouching; reaching with hands and arms; and frequently climbing stairs.
You’re welcome here:
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location: In person
Salary : $17 - $18
