What are the responsibilities and job description for the Front Desk Agent position at Homewood Suites by Hilton?
Summary
As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. With core skills in customer service, front desk operations, and hospitality, you will handle guest inquiries, reservations, and requests with professionalism and efficiency. Your premium skills in hospitality will enhance the guest experience and contribute to the overall success of the hotel. Additionally, your relevant skills in using multi-line phone systems and managing guest relations will be essential in delivering top-notch service. Join our team and be a key player in creating a welcoming and memorable stay for our guests.
RESPONSIBILITIES:
Greet guests
Answer phones
Sell rooms over the phone or via walk ins
Answer guest questions
Make reservations
Check in and check out guests
Process payment for rooms and/or suite shop
Stock suite shop
QUALIFICATIONS:
Friendly
Basic computer knowledge
Being knowledgeable of the surrounding area is a plus
Ability to work with other departments, such as housekeeping
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Application Question(s):
- Are you available to work 3PM - 11PM?
- Are you available to work some weekends and holidays?
Work Location: In person
Salary : $15
