Front Office Manager

Essential Job Functions

· Maintains guest service as the driving philosophy of the hotel

· Deliver the Hilton Vision every day

· Personally demonstrates a commitment to guest service by responding to guest needs

· Posts jobs for all departments - assists in interviews and hiring for all positions

· Manage human resources functions including selection, orientation, and training of new employees

· Maintains a positive work environment between the staff and management

· Ensures all personnel files are accurate and comply with both local and federal laws

· Monitors turnovers levels

· Knows health and safety codes and regulations that apply to the hotel

· Maintains physical product standards by managing preventative maintenance and deep-cleaning activities

· Answer the phone

· Make phone and walk-in reservations

· Acts as manager on duty for hotel and manages all front desk and kitchen operations

· Ensures front desk staff is trained in all front desk operations

· Is responsible for getting open shifts covered at the front desk or in the Kitchen - will cover any open shifts.

· Resolve any employee or guest grievances in a fair and timely matter

· Assists with daily, weekly, and monthly General Manager tasks, including but not limited to; Payroll, Scheduling, Invoices.

· Assist all departments in any aspect needed for hotel success

Qualifications and Requirements

· Must be able to problem solve in order to resolve guest issues that may arise

· Able to provide exceptional customer service

· Must be able to respond to emergency situations

· Must be able to work independently and with minimal supervision

· Computer literate

· Exceedingly organized and efficient with the ability to multitask

· Able to work in a fast-paced environment

· Must be able to demonstrate outstanding leadership

· Excellent communication skills-both written and verbal

· Will be required to work weekends and holidays

Summary

As the Front Office Manager, you will be pivotal in delivering outstanding guest services and ensuring a seamless front desk operation. Your core skills in customer service, hospitality, and phone etiquette will enhance the guest experience, while your leadership and communication skills will guide your team effectively. With premium expertise in hospitality management and hotel operations, you will oversee daily activities, manage guest relations, and ensure high standards of service. Join us to lead a dedicated team in a vibrant hotel environment, where your contributions will directly impact guest satisfaction and operational success.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 35 – 48 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality: 3 years (Required)

Work Location: In person

Salary : $17 - $21