What are the responsibilities and job description for the Guest Service Agent( 2nd shift) position at Homewood Suites by Hilton?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. This role is crucial in providing exceptional customer service to our guests, ensuring their stay is enjoyable and memorable. The ideal candidate will have a strong background in hospitality and possess excellent communication skills, allowing them to effectively handle guest inquiries and resolve any issues that may arise.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest records.
- Handle reservations and provide information about hotel services and amenities.
- Respond promptly to guest inquiries via phone systems, maintaining high standards of phone etiquette.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Address guest concerns or complaints with professionalism and a focus on resolution.
- Maintain knowledge of local attractions, events, and services to provide recommendations to guests.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the hotel's standards of cleanliness and hospitality at all times.
Qualifications
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with phone systems and proficient phone etiquette.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent communication skills, both verbal and written.
- Detail-oriented with strong organizational abilities.
- A positive attitude and ability to work well in a team environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $13.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $14
