Lead Maintenance Technician

To assist the General Manager in the functioning of the hotel. Performs repairs and preventative maintenance work to ensure the hotel maintenance quality standards are achieved and maintained. Provided excellent guest service in an efficient, courteous professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

PRE REQUISITES
Maintenance associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore maintenance associates must pass the appropriate security clearance, per company policy.

• Working knowledge of: preventative maintenance, electricity, ac and plumbing
• Two years as a maintenance technician or similar position
• HVAC and Pool Certification helpful.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
The essential function of the Lead Maintenance Technician is to make sure all mechanical areas of the hotel are operating correctly while working within the preventative and budgetary guidelines set forth by LBA.

Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking and communicating.
For this position specifically:

• Must be able to push or pull 100 pounds and lift and/or carry 60 pounds.
• Must be able to stand for eight hours, bend, stretch, reach, climb ladders, crawl, kneel and be low to the ground when necessary, sometimes for extended periods of time.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must be able to see and hear.
• Ability to understand and follow oral and written instructions.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:

• The methods, practices, tools, equipment, and materials used in a variety of building and mechanical trades.
• Occupational hazards in the use of power tools and equipment, and of necessary safety precautions.
• Repairs and maintenance of furniture and fixtures within the hotel.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Guidelines for training checklist of areas to be maintained.
• Procedures for emergencies (Person In Charge).

Skills:

• Supervise, perform and document preventative maintenance program according to The Company and brand standards.
• Follow and manage using The Company procedures and policies.
• Must be organized to maintain logs, bibles, checklists on schedule.
• Ability to perform preventative maintenance and repairs as well as general maintenance on property grounds.
• Use and care of hand and power tools and equipment appropriate to the area assignment.
• Assist with guest issues, be professional and maintain a hospitable caring attitude.
• Maintain guest privacy.

Abilities:

• Diagnose malfunctions and defects in mechanical and similar equipment and to determine adequate corrective measures.
• Perform general minor repairs to in house plumbing, electrical, refrigeration, kitchen equipment and HVAC systems.
• Ability to assign and supervise the work of a few less experienced workers.
• Communicate effectively with staff and upper management.
• Practice Safety Standards at all times.
• Must be able to work as a team member.
• Comply to all standards.
• Work within the budgetary guidelines. Able to understand the importance of cost saving without sacrificing service.
• Remain service centric.
• Communicate professionally with guests and co-workers.
• Computer knowledge is helpful.

SPECIFIC RESPONSIBILITIES

• Diagnose malfunctions and defects in mechanical and similar equipment and to determine adequate corrective measures.
• Maintain facility using consistent preventative maintenance guidelines: check and ensure repairs are made to plumbing systems, electrical systems, building interior and exterior.
• Respond to work orders in a timely manner.
• Train all maintenance staff and other designated associates in the responsibilities and safety.
• Work with associates regarding their role in the upkeep, safety and security of the property.
• Maintain all paperwork in accordance with LBA standards.
• Ensure maintenance department and applicable staff have sufficient tools to do their jobs daily.
• All other duties as assigned and within the realm of physical capabilities.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• Standing, bending, stretching, walking for long periods of time.
• Maintain a friendly professional image.
• Should be able to develop maintenance staff in the advancement of their careers.
• At times will have to work shifts and weekends and be called in.

POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity for other Maintenance Technicians or a Regional Maintenance Support person. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Brand: Homewood Suites by Hilton
Address: 6011 Landmark Center Blvd Greensboro, NC - 27407
Property Description: OWN - Homewood Suites Greensboro, NC
Property Number: 5594