What are the responsibilities and job description for the Front Desk Manager - Homewood Suites UAB position at Homewood Suites Five Points Near U.A.B.?
Join our growing team! Aum Enterprises Inc., headquartered in Birmingham, AL, is a leading property management company that has been operating since 1997. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton and Marriott. aum-enterprises.com
Job Summary
The Front desk manager provides leadership and management of the front desk team. The front desk manager is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
- Develops, coordinates and implements all day-to-day operations of the front desk. Directs efforts related to team member staffing including recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
- Maintains personal connections with guests, clients and community organizations
- Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action
- Performs additional responsibilities as assigned by leadership
Job Requirements
Qualifications
- Strong interpersonal and communication skills
- Ability to speak clearly and listen attentively
- Ability to read and write effectively
- Ability to resolve problems effectively
- Ability to manage stressful situations with poise and finesse
- Conduct work-related functions in a professional manner
Work Remotely
- No
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
Experience:
Hotel Experience: 3 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Birmingham, AL 35205 (Required)
Ability to Relocate:
- Birmingham, AL 35205: Relocate before starting work (Required)
Work Location: In person
Salary : $17