Customer Success Leader (Business to Consumer)

Job Description

Job Description

Customer Success Leader

Job Summary :

The Customer Success Leader is instrumental in building and leading a world class account management program across multiple business units within HomeWorks Energy. This high-impact role combines equal parts people management, relationship management, process improvement, and customer satisfaction. In this role, you will work cross functionally with several operational, technology, and customer teams to develop and refine a repeatable customer success playbook that creates “customers for life”.

Essential Functions :

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Lead & Inspire Greatness : Provide leadership and inspire multiple account management teams to deliver a world class customer experience through education, thoughtful and personalized communication, and efficient and effective problem solving.

Create a positive, passionate, and fun work environment that brings out the best on our team.

Implement workflows for consistent communication, engagement, and follow-up across the customer journey.

Provide actionable feedback with data driven analysis

Education & Experience :

Supervisory Responsibilities :

This is a management role that is responsible for managing a team, department(s), or region(s), and is responsible for setting performance goals, conducting evaluations, providing feedback to team members, allocating tasks and responsibilities as required, and managing resources.

Work Environment :

Remote position : This position is in the employee’s residence and requires the employee to have a workspace free of distraction during work hours to perform job duties.

Physical Demands :

Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.

Equal Opportunity Employer :

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.