Service Manager

Job Overview: We are currently seeking a dynamic and experienced Service Manager to lead our service department. The ideal candidate will possess strong leadership skills, a deep understanding of powersport products, and a track record of delivering outstanding service. The Service Manager will play a key role in ensuring the smooth operation of our service department and maintaining our reputation for excellence*.*

Key Responsibilities:

· Lead and manage the service department, including technicians, service advisors, and support staff.

· Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.

· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.

· Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.

· Ensure compliance with all safety regulations and protocols to maintain a safe working environment.

· Foster a positive work environment that promotes teamwork, professionalism, and accountability.

· Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.

· Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.

· Manage inventory levels and procurement of parts and supplies to support service operations.

· Stay updated on industry trends, new technologies, training and manufacturer updates to continuously improve service operations.

· Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.

Qualifications:

· High school diploma or general education degree.

· Experience as a Service Manager within the Automotive industry will have an added advantage

· Strong leadership and management skills, with a proven ability to lead and inspire a team.

· Excellent communication and interpersonal skills, with a customer-centric approach.

· Technical knowledge of automobiles.

· Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: Competitive based on experience

Benefits:

Newly remodeled. State of the Art facility

Growth Opportunities

Aggressive PTO program – 5 Days after 90 days, 10 days after a year, 15 days after 4 years, 20 days after 7 years of employment

Health, Life, Dental, Vision, Disability insurance

401k

Christmas club

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.