Wrecker Service Operations Manager

Position Overview:

We are seeking a highly organized and results-driven Wrecker Service Operations Manager to oversee the day-to-day operations of our fleet of 15 to 20 trucks, 15 to 20 drivers, and 4 to 6 dispatchers. This role is critical to ensuring the safety, compliance, efficiency, and profitability of our wrecker service. The ideal candidate will have experience managing both personnel and operational logistics, with a strong focus on safety, compliance, revenue generation, and team development.

Key Responsibilities:

• Fleet & Driver Management:
• Oversee daily operations of 15 to 20 wrecker trucks and drivers to ensure timely and efficient service delivery.
• Supervise a team of 15 to 20 drivers, providing guidance, support, and performance management.
• Coordinate with dispatchers to optimize truck routes, reduce delays, and ensure maximum efficiency in service delivery.
• Manage driver schedules, ensuring adequate coverage and compliance with driving hours regulations.
• Safety & Compliance:
• Ensure adherence to safety regulations and standards, both for drivers and vehicles, to minimize risk and enhance operational safety.
• Monitor and enforce compliance with federal, state, and local regulations concerning vehicle operation, driver qualifications, and environmental standards.
• Maintain and review safety protocols, ensuring all employees are properly trained on safety procedures and emergency response.
• Organize and lead regular safety meetings and training sessions for drivers and dispatchers to reinforce safety best practices.
• Monitor vehicle maintenance schedules and ensure all trucks are compliant with industry standards, performing regular inspections and audits.
• Operational Oversight:
• Develop and implement operational strategies that maximize fleet utilization, driver productivity, and overall service efficiency.
• Ensure consistent and effective communication between dispatchers, drivers, and other team members to facilitate smooth operations.
• Oversee daily dispatch operations to ensure accurate job assignments, proper equipment, and timely responses to customer requests.
• Revenue & Cost Management:
• Manage the revenue targets for the wrecker service, ensuring optimal billing practices and profitability.
• Track operational expenses, identify areas for cost-saving opportunities, and maintain profitability.
• Collaborate with the finance department to ensure accurate invoicing, cost tracking, and payment processing.
• Team Leadership & Development:
• Provide leadership and mentorship to dispatchers, drivers, and other operations staff, fostering a positive and efficient work environment.
• Conduct performance evaluations, provide feedback, and implement training programs to improve team performance and career development.
• Manage staffing levels, recruitment, and retention of drivers and dispatchers, ensuring a well-trained and motivated team.
• Reporting & Documentation:
• Maintain accurate and up-to-date records of all fleet and driver activities, including safety audits, accident reports, and maintenance logs.
• Prepare regular reports on fleet performance, safety compliance, revenue, and other operational metrics for senior management.
• Analyze operational data to identify trends, improve performance, and propose process improvements.

Qualifications:

• Experience:
• Minimum of 5 years of experience in fleet operations, logistics, or a similar management role within the wrecker, towing, or transportation industry.
• Proven experience managing a large team of drivers and dispatchers, with a strong emphasis on safety and compliance.
• Experience in managing budgets, operational costs, and revenue targets.
• Skills:
• Strong leadership and interpersonal skills, with the ability to manage a diverse team.
• In-depth knowledge of vehicle maintenance, safety standards, and industry regulations (e.g., DOT, OSHA).
• Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.
• Strong communication skills, both verbal and written.
• Proficiency in fleet management software, Microsoft Office Suite, and other relevant tools.
• Education:
• Bachelor’s degree in business, logistics, or a related field preferred. Equivalent experience may be considered.
• Relevant certifications or training in safety, compliance, and fleet management are a plus.

Work Environment:

• This position requires a mix of office work and field visits to oversee vehicle inspections, driver performance, and operational assessments.
• Occasional on-call duties and after-hours availability may be required to handle emergencies or operational issues.

Physical Requirements:

• Ability to perform routine physical inspections of vehicles and equipment.
• Occasional lifting of equipment or materials up to 50 lbs.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person