Position Overview :
We are seeking a highly organized and results-driven Wrecker Service Operations Manager to oversee the day-to-day operations of our fleet of 15 to 20 trucks, 15 to 20 drivers, and 4 to 6 dispatchers. This role is critical to ensuring the safety, compliance, efficiency, and profitability of our wrecker service. The ideal candidate will have experience managing both personnel and operational logistics, with a strong focus on safety, compliance, revenue generation, and team development.
Knowledge and prior experience in the heavy duty wrecker industry is preferred.
Key Responsibilities :
Fleet & Driver Management :
- Oversee daily operations of 15 to 20 wrecker trucks and drivers to ensure timely and efficient service delivery.
- Supervise a team of 15 to 20 drivers, providing guidance, support, and performance management.
- Coordinate with dispatchers to optimize truck routes, reduce delays, and ensure maximum efficiency in service delivery.
- Manage driver schedules, ensuring adequate coverage and compliance with driving hours regulations.
Safety & Compliance :
Ensure adherence to safety regulations and standards, both for drivers and vehicles, to minimize risk and enhance operational safety.Monitor and enforce compliance with federal, state, and local regulations concerning vehicle operation, driver qualifications, and environmental standards.Maintain and review safety protocols, ensuring all employees are properly trained on safety procedures and emergency response.Organize and lead regular safety meetings and training sessions for drivers and dispatchers to reinforce safety best practices.Monitor vehicle maintenance schedules and ensure all trucks are compliant with industry standards, performing regular inspections and audits.Operational Oversight :
Develop and implement operational strategies that maximize fleet utilization, driver productivity, and overall service efficiency.Ensure consistent and effective communication between dispatchers, drivers, and other team members to facilitate smooth operations.Oversee daily dispatch operations to ensure accurate job assignments, proper equipment, and timely responses to customer requests.Revenue & Cost Management :
Manage the revenue targets for the wrecker service, ensuring optimal billing practices and profitability.Track operational expenses, identify areas for cost-saving opportunities, and maintain profitability.Collaborate with the finance department to ensure accurate invoicing, cost tracking, and payment processing.Team Leadership & Development :
Provide leadership and mentorship to dispatchers, drivers, and other operations staff, fostering a positive and efficient work environment.Conduct performance evaluations, provide feedback, and implement training programs to improve team performance and career development.Manage staffing levels, recruitment, and retention of drivers and dispatchers, ensuring a well-trained and motivated team.Reporting & Documentation :
Maintain accurate and up-to-date records of all fleet and driver activities, including safety audits, accident reports, and maintenance logs.Prepare regular reports on fleet performance, safety compliance, revenue, and other operational metrics for senior management.Analyze operational data to identify trends, improve performance, and propose process improvements.Qualifications : Experience :
Minimum of 5 years of experience in fleet operations, logistics, or a similar management role within the wrecker, towing, or transportation industry.Proven experience managing a large team of drivers and dispatchers, with a strong emphasis on safety and compliance.Experience in managing budgets, operational costs, and revenue targets.Skills :
Strong leadership and interpersonal skills, with the ability to manage a diverse team.In-depth knowledge of vehicle maintenance, safety standards, and industry regulations (e.g., DOT, OSHA).Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.Strong communication skills, both verbal and written.Proficiency in fleet management software, Microsoft Office Suite, and other relevant tools.Education :
Bachelor’s degree in business, logistics, or a related field preferred. Equivalent experience may be considered.Relevant certifications or training in safety, compliance, and fleet management are a plus.Work Environment :
This position requires a mix of office work and field visits to oversee vehicle inspections, driver performance, and operational assessments.Occasional on-call duties and after-hours availability may be required to handle emergencies or operational issues.Physical Requirements :
Ability to perform routine physical inspections of vehicles and equipment.Occasional lifting of equipment or materials up to 50 lbs.About Myles Companies :
Ready to join the strongest heavy-duty repair team in the greater Atlanta area? Myles Truck Repair & Myles Wrecker Service is always accepting applications from hard-working individuals who see a future in the truck service and towing industry. It’s a great way to make money, build experience and develop camaraderie with other heavy-duty mechanics & drivers. We are a family owned and operated company that is constantly growing. We offer lots of benefits not common to our industry. Myles Truck Repair Benefits Overview 401k-eligible after 1 year, we match up to 3.5% Weekly efficiency bonus Paid Vacation -1 yr- 1 week, 2 yrs-2 weeks Paid holidays Boot Reimbursement Vision, Dental, Disability and Hospital Programs, Life Insurance Lunch every Friday Toolbox delivery Uniforms Fin fit guidance and loans Paid Training After 6 months eligible for training (all travel paid for) ASE Bonus $100 for every ASE test, $3 raise for all done. Myles Wrecker Service is proud to offer health / medical benefit, dental, vision, uniforms, new model trucks, and high paying commission calls.
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