What are the responsibilities and job description for the BDC Representative Service position at HONDA CARLAND?
Responsibilities
- Making outbound call, generate service appointments and log all customer comments.
- Schedule follow-up contact if no appointment is made.
- Reschedule no-show customer appointments.
- Schedule future contact as needed.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact customers based on current marketing initiatives.
- Respond to customer website requests.
- Contact internet customers via email and phone to schedule a service appointment
Qualifications
- Excellent follow-up skills
- Previous experience with phones or telemarketing experience highly preferable
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with Service Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Able to sit and work at a computer keyboard for extended periods of time