What are the responsibilities and job description for the Supervisor Customer Service position at Honda North America?
Legal Entity : American Honda Finance Corp.
Business Unit : American Honda Finance Corp
Division : Financial Services Division
Work Location : American Honda Finance Corp - Cypress, CA Office
Career Level : 4
Salary Range : $72,200.00-$108,300.00
Job Purpose
Honda has a clear vision for the future in 2030, and it's a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions.AHFC's central offices fuel the growth of the company by providing financing for Honda and Acura products. The office has four distinct functions to service our customers and dealers : sales, credit, collections, and customer service.
EX2 -Supervisor Customer Service -Cypress, CA
As the Customer Service Supervisor, you provide supervision and leadership to a team of Customer Service associates who respond to requests from customers. You play a critical role in ensuring the smooth operation of the Customer Service department, creating an environment where the team can provide the highest level of service, exceeding the customers' expectations.
Key Accountabilities
Responsibilities included but not limited to
- Supervising the Customer Service Department
- Improving customer satisfaction by selecting, training, and coaching associates for the customer service function.
- Perform quality monitoring and coach associates to promote usage of established call patterns.
- Complete root cause analysis using key tools to understand causes of customer dissatisfaction and implement corrective plans.
- Ensure compliance to Policies and Procedures and other regulatory requirements. Provide ongoing coaching to further develop associates.
- Adheres to appropriate Compliance policies and procedures
Qualifications, Experience, and Skills
We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic. To bring the future to Honda as a Supervisor of Customer Service, you must have the following qualifications.
Job Dimensions
Working Conditions
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Salary : $72,200 - $108,300
