What are the responsibilities and job description for the Service Advisor Bilingual Spanish and English position at Honda of North Hollywood?

Category

Service Advisor

About the Organization

Honda of North Hollywood is under new ownership! Join our team for exciting opportunities and a place where you can advance your automotive career. As a family owned dealership we welcome you to become part of it. Join a positive, creative and challenging workplace that promotes excellence and achievement as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share the same passion to join our team. We are the fastest growing dealership in the country and there are many opportunities for you to pursue your career goals.

Description

Honda of North Hollywood is under new ownership and expanding! We are looking for qualified, motivated and exceptional individulas to become part of our team. We are looking for high energy and customer service oreiented Service Advisors

What You'll Do :

Greet guests as they arrive in the Service drive
Communicate empathetically with guests about their vehicle
Offer solutions and added services to guests
Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
Provide timely follow-up progress of each repair order and contact guests with repair changes
Analyze quality control reports and maintain a high Customer Service Index Score
Process monetary transactions
Assist all customers (retail and shop) in selecting suggested service in a friendly, professional, and efficient manner
Utilize walk around process to increase customer awareness of vehicle condition and build rapport
Generate service order estimates / quotes for customers
Schedule appointments and maintain an organized schedule
Conduct post-repair follow up
Resolve customer complaints
Maintain value, quality, and integrity
Continue to maintain our dealership's value, quality, and integrity
Analyze information and evaluate alternatives in an effort to resolve issues and make sound, timely decisions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess :

Minimum high school diploma or GED equivalent required

Previous experience as a Service Advisor is preferred

Self-motivated, goal-oriented, enthusiastic presence with an ability to work effectively and efficiently in a team environment.

Excellent communication, customer service, organizational and negotiation skills

Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Strong computer and phone skills

Work effectively and efficiently as an individual and in a team environment.

Have and maintain an excellent driving record.

Professional appearance and work ethic

All potential employees must pass pre-employment testing including a background check and drug screen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to :

Sit and / or stand interchangeably throughout the day.

Sit and / or stand for long periods at a time.

Use hands, fingers and arms continually, frequently and throughout the day.

Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.

Pick-up, lift and carry items that may exceed 50 pounds.

Operate and drive vehicles or equipment, as needed, in a safe manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer :

Guaranteed hourly wage plus excellent commission

Fast paced work environment

Paid training and development

Career growth opportunities

Medical, dental, vision and other benefits for you and your qualified family members

Paid vacation and sick time

401(k) retirement program with Company Match

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Exempt / Non-Exempt

Non-Exempt

Full-Time / Part-Time

Full-Time

Position

Service Advisor Bilingual Spanish and English

Req Number

SER-25-00004

Position Requirements