What are the responsibilities and job description for the Service Advisor position at Honda of Tenafly?
Job description
Job Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will have a strong background in vehicle maintenance and customer service, with the ability to effectively communicate with clients regarding their automotive needs. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction while managing service operations efficiently.
Duties
- Greet customers promptly and professionally, assessing their service needs.
- Provide customers detailed explanations of services and repairs needed for vehicles.
- Utilize mechanical knowledge to align customer concerns with appropriate services.
- Prepare work orders and transmit information to the service department for processing.
- Maintain accurate records of customer interactions and service history.
- Collaborate with Service Technicians to ensure timely completion of services.
- Handle customer inquiries and resolve any issues related to vehicle maintenance or service.
- Assist in managing the overall workflow of the service department, ensuring high-quality auto service management.
- Applies knowledge of warranty/repair work and preventive maintenance within the industry.
- Must Maintain a High Customer Satisfaction Rate.
- Performs other related duties as assigned.
Qualifications
- Previous experience in a dealership or automotive service environment is a must.
- Strong mechanical knowledge, particularly in areas such as air brake systems and general vehicle maintenance.
- Proven customer service skills with the ability to communicate effectively with clients.
- Experience in service writing , demonstrating an understanding of documenting customer requests accurately.
- Ability to work collaboratively within a team while also being self-motivated.
- Detail-oriented with excellent organizational skills to manage multiple tasks efficiently.
Pay Plan will be determined by experience.
Certification/Licenses:
- Must have a valid Driver's License-Must meet insurance underwriting requirements.
Honda of Tenafly is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- Vehicle maintenance: 2 years (Required), Service Advisor experience (required)
License/Certification:
- Driver's License (Required)
Salary : $70,000
