Call Center Customer Service Representative

The area’s largest dealership is in search of Call Center/Customer Service candidates. Our successful store in NJ due to our innovative strategies to drive customers to our store. A background in customer service or telemarketing is desired. This is a full-time position and there is NO COLD CALLING INVOLVED! Earn $45k to $80k per year salary and bonus. We provide our representatives with superior training in order to provide our customers with an exceptional purchase experience.

Responsibilities (include but not limited to):

• Follow up with prospective customers in response to their email inquiries.
• Receive all inbound sales calls.
• Set appointments with customers.
• Maintain a customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory, and their benefits to the customer.
• Willingness to work in a team environment and follow directions.
• Establish personal goals that are consistent with the dealership's standards of productivity, and devise a strategy to meet those goals.
• Attend sales meetings and training sessions as required.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Job Requirements:

• Motivation to be Successful
• Great Customer Service Skills
• Be Able to Create and Maintain Customer Relationships
• Strong Computer & Phone Skills
• Self-Starter and Ability to be a Great Team Player
• Maintain Professional Business Attire and Appearance
• Must work on Saturdays

We Offer:

• Medical
• 401k
• Proven Sales & Product Training
• Opportunities for Advancement

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program

Shift:

• Day shift

Work Location: In person

Salary : $45,000 - $80,000