Shop Foreman/Dispatcher

• Monitor and manage shop work load according to technician available hours.
• Assign work to the correct technician according to training level
• Ensure that technicians follow warranty material disposition procedures
• Administer safety and housekeeping policies and procedures.
• Keep all doorways and walkways clear of obstructions and debris
• Ensure technicians follow proper MPI expectations and work order completion with labor time and warranty guidelines
• Review hard copy work orders, MPI’s and recommended quotes turned in by technicians to ensure that assigned work has been completed properly
• Ensure each RO has been checked for any open recalls and maintenance due.
• Complete a dispatch log daily and ensure proper rotation according schedule is followed for services and appropriate recalls.
• Maintain a record of carryover vehicles
• Coordinate parts requirements with the Parts Department and Advisor
• Spot-check repairs to assure quality and timely completion
• Maintain proper inventory of special tools in addition to keeping tool room organized and tools put back in their proper place
• Understand and follow federal, state, and local regulations such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure that all repair orders are accounted for and closed when work is completed
• Perform test drives to confirm customer concerns, diagnose and confirm repair procedure has resolved customer issue with Technician for fixed right first time.

· Keep Advisors informed and up to date on work orders, needed repairs and progress of RO’s daily

· Communicate with Parts Dept on incoming parts needed to complete repairs and be aware of delays and back order parts.

· Communicate any updates with Advisors

· Ensure MPI is being completed first to give Advisor enough time to communicate with customers.

· Be aware of Service Bulletins, Recalls and repair procedures posted on Subarunet.

· Know status of each repair in process and prioritize accordingly

· Back-up and Assist Service Advisors and Management on the Service Drive

· Answer phones and assist in scheduling appointments and customer service.

Monitor schedule load and advise if adjustments are needed to allow for carryovers

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $40,000 - $60,000