What are the responsibilities and job description for the Digital Products Business Analyst position at Honda?
Job Purpose
Digital Services Delivery department is building leading customer centric mobile applications for Honda products predominately Auto centric and is seeking a Business Analyst to support the development and growth of our digital products by work closely with cross-functional teams including software development, design, marketing, and customer support to deliver an exceptional user experience and drive the success of our services.
Responsibilities include: work in a product (scrum) team, complete business and technical analysis supporting key initiatives, build business cases, recommend and implement business processes and/or system solutions, gather and document user stories & acceptance criteria, lead or contribute to ideation sessions, conduct UAT, support release management at all stages, provide user support, create and run reports/dashboards, prepare and deliver user training, and develop communication materials for a variety of stakeholders.
This position requires extensive collaboration with AHM associates, IT, consultants, contingent workforce, and external partners.
Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely.
Responsibilities include: work in a product (scrum) team, complete business and technical analysis supporting key initiatives, build business cases, recommend and implement business processes and/or system solutions, gather and document user stories & acceptance criteria, lead or contribute to ideation sessions, conduct UAT, support release management at all stages, provide user support, create and run reports/dashboards, prepare and deliver user training, and develop communication materials for a variety of stakeholders.
This position requires extensive collaboration with AHM associates, IT, consultants, contingent workforce, and external partners.
Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely.
Key Accountabilities
Business and Technical Analysis
- Work closely with stakeholders to gather and prioritize requirements and to understand their needs and challenges.
- Conduct interviews, workshops, and surveys to gather comprehensive business requirements.
- Prioritize requirements based on business value and feasibility, ensuring alignment with Honda's strategic goals.
- Translate complex business processes into clear and actionable requirements.
- Gather, refine, and validate interdependencies, and potential risks and issues.
- Map "as-is” and "to-be" process flows.
- Work with the product owner to create user stories with relevant acceptance criteria and organize the backlog in a system (i.e JIRA).
- Help the team groom the product backlog by understanding the purpose, prioritizing the stories, organizing the stories, and ensuring a complete description of the solution.
- Help refine and maintain the product backlog and project documentation.
- Prepare test plans, test cases, and perform System Test and UAT to ensure high quality releases.
- Lead business analysis processes in the release cycles covering software, application, system upgrades, enhancements, and maintenance, as the liaison between business and IT.
- Support the development of charters / business cases to assess feasibility and make recommendations to department Leadership.
- Collaborate with UX and developer teams during design and development phases.
- Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, sprint decks, etc. Use the Honda selected tracking tools to maintain these materials (i.e. Jira).
- Partner with the Project Teams to align the production support processes for implemented projects. Lead regression testing and production validation to ensure production systems maintain their performance.
- Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and operational impact that will lead to potential user stories.
Key Accountabilities con't
Stakeholder and Key Initiative Support
- Understand which key stakeholders are actively involved in the project and document the appropriate communication flows to gather information on a particular topic.
- Interview stakeholders, understand requirements, and document them.
- Work with the Product Owner to engage key stakeholders to both gain and provide understanding of cross-dependencies.
- Present findings, key insights, and provide support on issues and questions from stakeholders.
- Analyze business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
- Assist with facilitating project governance events.
- Ensure a harmonious flow of work among production support and projects.
- Partner with the Project Teams to align the production support processes for implemented projects.
- Play a key role in the transition from project to production support.
Agile Methodologies
- Support the Agile workflow cadence of the division: Sprint reviews, Sprint Retrospective, Sprint Planning, project approval, and other events.
- Contribute to the department’s Agile transformation by adopting and spreading knowledge of agile principles and processes.
Qualifications, Experience, and Skills
- BA/BS degree or equivalent professional experience supported by subject matter training
- 2 -3 years of experience as a Business Analyst
- Digital product experience is a plus
- Agile project methodology a plus
- Experience on agile teams
- Experience with JIRA or similar tool
- Excellent customer service and problem-solving skills
- Curious, questioning skills to gain understanding and build support
- Self-motivated with strong analytical, organizational and project coordination skills.
- Ability to self-manage with minimal direction and to communicate effectively with internal and external customers as well as non-technical and technical personnel.
- Requires and applies a knowledge of business, product performance and industry principles, practices, and procedures.
- Excellent communication skills to develop informative and persuasive business cases, presentations, and reporting.
- Must be able to coordinate multiple initiatives simultaneously.
- Strong verbal and written communication skills.
- Ability to manage medium to large projects/initiatives and support extra-large projects/initiatives.
- Ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
- Prior experience in a team environment and the ability to interface with all levels of management is a plus.
- Knowledge of or experience in working cross-functionally ideally with a variety of different domains, including Legal, IT, Finance, and Business Development.
- Ability to collect business requirements, recommend or make decisions on business requirements/interdependencies.
- Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.
Workstyle
- Over time required as needed
- Travel 5%
What differentiates Honda and make us an employer of choice?
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match additional contribution
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development Programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
- Free Drinks Onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
