CSR - Customer Service Representative

Honest Abe Home Services is looking to add a Customer Service Representative/Dispatcher to our growing team!

Responsibilities

As a CSR/Dispatcher, you will:

• Customer Service: Answer incoming calls, address customer inquiries, and schedule appointments promptly and professionally.
• Dispatching: Assign jobs to technicians based on location, expertise, and urgency, ensuring efficiency and customer satisfaction.
• Scheduling: Manage daily schedules for technicians, optimizing routes and minimizing downtime.
• Communication: Act as the main point of contact between customers and technicians, keeping everyone informed and updated.
• Data Entry: Accurately record job details in our ServiceTitan system, maintaining clear and organized records.
• Team Collaboration: Work closely with office staff and technicians to ensure smooth operations.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Experience in customer service, dispatching, or a related field (preferred but not required).
• Familiarity with scheduling or CRM software like ServiceTitan is a plus.
• Excellent organizational skills and attention to detail.

Compensation and Benefits

• Base Pay: $20-$24 Based on experience
• Performance Pay: Earn additional bonuses for meeting goals, such as booking a set number of appointments per week or helping technicians meet revenue targets.
• Paid Time Off (PTO): Vacation, holidays, and sick leave available.

Work Schedule

• Full-time position.
• Monday through Friday with occasional weekend shifts as needed.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20 - $24