What are the responsibilities and job description for the Advanced Technical Support Expert position at Honeywell?
Building a Better Future through Innovative Technology
Honeywell International Inc. is a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses. As a Lead Technical Support Specialist, you will play a key role in driving innovation and excellence in customer support and experience.
Your expertise will be instrumental in providing advanced customer support for refrigeration, HVAC, and lighting control systems, as well as mentoring and training junior field service representatives. Key responsibilities include:
- Providing advanced customer support for installed hardware and software, including troubleshooting and problem-solving.
- Developing and implementing process improvements to enhance support efficiency and effectiveness.
