What are the responsibilities and job description for the Customer Experience Professional position at honeywell?
As a Customer Experience Professional here at Honeywell, you will play a key role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. You will report directly to our Customer Experience Manager and you'll work out of our Atlanta, GA location on a Hybrid work schedule.
In this role, you have a direct impact on improving customer satisfaction, streamlining operations, driving efficiency, and fostering a culture of continuous improvement within the customer service function.
KEY RESPONSIBILITIES
- Guide and manage the operational excellence initiatives to drive process improvements and enhance customer experience.
- Work with cross-functional teams to identify operational gaps and develop solutions to address them.
- Implement best practices and standard operating procedures to streamline processes and improve efficiency.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
- Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
- Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
BENEFITS OF WORKING FOR HONEYWELL
Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development
