What are the responsibilities and job description for the Senior Customer Experience Professional position at Intuit?
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Qualifications
- 3 years experience in a client-facing / account management role with at least 2 years of managing a dedicated book of business
- Business savvy with consultative, problem solving, and issue resolution skills
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
- Knowledge of Email Marketing or the aptitude to learn it quickly and independently is required.
- Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.
- The ability to thrive in a fast-paced environment
- Experience with SaaS & marketing automation software is a huge plus.
- Some travel required (up to 15%)
Responsibilities
