What are the responsibilities and job description for the Fire Alarm position at Honeywell?
Innovate to Solve the World's Most Important Challenges
As a Fire Alarm (Notifier) Tech Support Specialist at Honeywell, you play a crucial role in providing technical support to our fire customers in the Building Automation business unit, focusing on the Notifier brand. Your expertise and problem-solving skills will be instrumental in maintaining customer satisfaction and driving success.
In this role, you impact the efficiency and effectiveness of our customers' building systems, ensuring safety, energy efficiency, and productivity. You'll work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.
Key Responsibilities:
- Provide technical support to customers, troubleshooting and resolving complex issues.
- Collaborate with cross-functional teams to address customer inquiries and escalations.
- Document and track customer interactions and solutions in our support system.
- Identify and communicate customer feedback for product improvement.
- Stay up-to-date with product knowledge and industry trends to provide accurate and timely support.
The Role Offers:
- Opportunity to work with advanced technologies.
- Collaboration with cross-functional teams.
- Challenging projects to improve customer satisfaction.
- Professional development opportunities.
We value your expertise and experience in technical fields, including fire alarm industry, strong troubleshooting and problem-solving skills, excellent communication and customer service skills, and knowledge of fire alarm control panels and devices.
Benefits of Working for Honeywell:
- Medical, Vision, Dental, Mental Health Benefits.
- Paid Vacation.
- 401k Plan/Retirement Benefits.
- Career Growth Opportunities.
- Professional Development Programs.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
