What are the responsibilities and job description for the Lead Customer Support Specialist position at Honeywell?
Driving Innovation and Excellence in Customer Support
Honeywell Building Automation is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. As a Lead Technical Support Specialist, you will contribute to our mission by providing exceptional customer support and guidance to our engineering teams.
Key responsibilities include:
- Mentoring and training junior field service representatives to enhance their technical skills and knowledge.
- Providing advanced troubleshooting principles, practices, and procedures to resolve complex technical issues.
- Create, track, and maintain reports to inform management decisions and optimize support processes.
