What are the responsibilities and job description for the Lead Tech Support Specialist - Building Automation Systems position at honeywell?
As a Lead Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to engineering teams. Your expertise and leadership will be instrumental in leading and managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve support efficiency and effectiveness.
In this role, you will impact by ensuring the successful completion of projects, enhancing support efficiency, and contributing to the continuous improvement of processes. By providing technical support and guidance, you will help Honeywell maintain its position as a global technology leader, delivering high-quality solutions that improve the quality of life for people around the world.
KEY RESPONSIBILITIES
- Serve in a support role for Multisite customers for escalated incidents
- Be able to prioritize ticket management
- Provide Advanced Customer Support on installed Hardware and Software
- Provide Advanced Customer Support for Refrigeration, HVAC and Lighting Control Systems
- Create & Manage Installation and Repair Work Orders
- Mentor and Train Jr. Field Service Representatives
- Provide advanced troubleshooting principles, practices, and procedures
- Mentor and train other staff members
- Communicate and translate technical information to non-technical end users
- Create, track, and maintain reports and provide updates to management.
