What are the responsibilities and job description for the Lead Tech Support Specialist position at Honeywell?
Design Solutions to Drive Safe Living and Quality of Life
As a Lead Technical Support Specialist, you will play a crucial role in providing technical support and guidance to engineering teams.
- Serve in a support role for Multisite customers for escalated incidents.
- Prioritize ticket management.
- Provide Advanced Customer Support on installed Hardware and Software.
- Support Refrigeration, HVAC and Lighting Control Systems.
- Create & Manage Installation and Repair Work Orders.
- Mentor and Train Jr. Field Service Representatives.
- Apply advanced troubleshooting principles and practices.
- Mentor and train other staff members.
- Communicate technical information to non-technical end users.
Key Responsibilities:
- Ensure successful project completion.
- Enhance support efficiency.
- Contribute to process improvement.
Requirements:
- High School Diploma or equivalent.
- 2 years of experience in Building Automation, Commercial Construction, or Refrigeration fields.
- Demonstrated computer skills, including software loading and troubleshooting.
We Value:
- Bachelor's degree in Management, Computer Science, or a technology-related field.
- Experience in the industry is preferred.
- Excellent interpersonal and verbal/written communication skills.
- Strong leadership impact and continuous improvement mindset.
Honeywell Benefits:
- Competitive salary.
- Leading-edge work.
- Comprehensive benefits package, including Medical, Dental, Vision, and Life Insurance.
- 401(k) match, Flexible Spending Accounts, and Health Savings Accounts.
- Educational Assistance, Parental Leave, Paid Time Off, and 12 Paid Holidays.
About Honeywell:
Honeywell International Inc. invents and commercializes technologies that address critical challenges around energy, safety, security, air travel, productivity, and global urbanization.
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies for building control and optimization.
