What are the responsibilities and job description for the Technical Hardware Support Professional position at honeywell?
As a Technical Support Professional here at Honeywell, you will have the opportunity to provide technical support to our customers and resolve complex technical issues. You will play a crucial role in ensuring customer satisfaction and delivering exceptional service. Your expertise in relevant technologies and products will be essential in addressing customer needs and providing effective solutions. You will report directly to our Technical Support Manager, and you'll work out of our Mason, OH location. In this role, you will impact customer satisfaction, team performance, and contribute to process improvement and collaboration.
KEY RESPONSIBILITIES
- Provide expert technical support to customers, resolving complex technical issues
- Serve as a subject matter expert in relevant technologies and products
- Collaborate with cross-functional teams to develop and implement technical support strategies
- Stay updated with industry trends and advancements, and provide recommendations for improvement
- Contribute to the development and improvement of technical support processes and tools
- Establish and maintain strong relationships with key stakeholders, including customers and internal teams
- Participate in customer meetings and provide technical expertise and guidance
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
