What are the responsibilities and job description for the Help Desk Analyst position at HonorVet Technologies?
Minimum skills and experience :
- Minimum 2 years of experience working in single point of contact help desk.
- Experience using GroupLink's Everything Helpdesk application.
- Strong customer service skills; telephone etiquette.
- Good team-oriented interpersonal skill.
- Good organizational skills.
- Good analytical and problem-solving skills.
- Good oral and written communications skills (technical and non-technical).
- Strong understanding of the ACD system and trouble ticket process.
experience using GroupLink's Everything Helpdesk and Jira's Service Management applications
