What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
**Part time - 3 days a week**We are providing a long term contract employment opportunity for a Help Desk Analyst in Haverford, Pennsylvania. The primary function of this role will be to offer technical support within our industry. The workplace will be a dynamic environment where you will handle various tech support issues.Responsibilities:• Efficiently manage and resolve tech support tickets• Actively involved in the onboarding and offboarding process• Maintain a comprehensive understanding of Active Directory, Jira Service Management, and Microsoft products to better serve our customers• Utilize JIRA for service management, enhancing the overall efficiency of our processes• Ensure all customer inquiries are handled promptly and professionally• Keep up-to-date and accurate records of all customer interactions• Regularly monitor customer accounts and take the necessary action when needed.
Salary : $19 - $22
