Demo

Account Specialist

Hook Agency
Minneapolis, MN Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/15/2025

We’re a get-sh

  • t-done work horse agency. We’re not sitting around wasting a bunch of their (client) money and time on fluff.” - Tim Brown, CEO

Does that resonate with you? This may be the place for you.

What we’re looking for :

  • First foremost : Someone passionate about client success, digital marketing, and building longterm relationships
  • 4 years of professional experience, ideally with 2 of those years in a marketing environment
  • Bachelor’s degree in marketing, business, or a related field (or equivalent experience / strong business acumen)
  • Executive presence” and the ability to thrive in a highly client-facing role
  • Strong organizational skills and attention to detail
  • Ability to manage multiple tasks and deadlines in a fast-paced environment
  • A basic understanding of SEO, PPC, and digital marketing concepts is highly preferred
  • A customer-focused mindset with a desire to build meaningful relationships
  • Proficiency in Google Workspace and tools such as Agency Analytics, CallRail, or Ahrefs is a bonus
  • Comfortability consistently upselling
  • Agency experience and experience working with contractors is a plus
  • Winning energy can have fun under pressure
  • Passionate about our Core Values :
  • SCRAPPY : We’re always looking for more efficient ways to do things. We do more with less, and we turn constraints into inspiration. We love to say “Just f-ing Google it”!
  • EXTREME OWNERSHIP : We take more accountability responsibility than is necessary or comfortable. We make decisions with an owner’s mindset.
  • GET SH
  • T DONE : We act with urgency in our work gamify it to get as much done as possible.
  • What you’ll be doing :

  • Client Communication : Serve as the day-to-day point of contact for assigned clients, addressing questions and concerns with professionalism
  • Reporting Support : Assist in preparing and delivering monthly SEO PPC performance reports, ensuring all data is accurate and insights are actionable
  • Project Coordination : Collaborate with internal teams to ensure deliverables align with client goals and timelines
  • Retention Efforts : Build trust with clients by understanding their goals and helping identify opportunities for additional Hook services
  • Meeting Preparation : Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progress
  • Onboarding Assistance : Help facilitate the new client onboarding process, ensuring a smooth transition from sales to recurring services
  • The Account Specialist will work closely with the Account Managers, helping to manage client communication, assist with reporting, and ensure seamless project execution. The base salary for this role is $55,000 annually plus commission. We are in the office 3 days a week and work from home on Wednesdays Fridays, however new hires are required to work in-office 5 days a week for their first month while they integrate into the team. We have a 30-day probationary period in place with all roles.

  • This is a hybrid role, requiring at least 3 days in the office after the initial probationary period. If you are not able to work in our North Loop Minneapolis office, please do not apply.
  • Ready to do this? Here’s our hiring process :

    1. Click the link below send in your resume

    2. Phone screen

    3. Two in-person interviews

    4. Skills Test / Video

    5. If it’s a good fit on both ends, we’ll send you an offer

    6. Come work with the coolest 30-person team in the Twin Cities⚡️

    Core Values

    Extreme Ownership : Take more responsibility & accountability than is necessary

    Get Shit Done : Prioritize what's important & execute with urgency

    Scrappy : Grit. Just f’ing Google it! Ask for forgiveness, not permission.

    Benefits & Perks

    A culture of encouraging each other

    Health, Dental Vision insurance and FSA

    401k Company Matching

    We cover a portion of health insurance premiums

    We contribute $ towards mental health counseling

    Hybrid work model with 2 days a week remote

    We pay for at least one course per quarter

    Clear goals supportive accountability to meet them

    Culture things like Cheese Club, DEI Committee social events

    Professional Development Opportunities

    Unlimited Paid Time Off

    Lifetime Fitness Discount

    Keynote speakers on personal professional development topics

    Bi-Weekly 1on1’s with leader

    90-Day check-ins with company owners

    Coffee, snacks, beer, wine, etc. kept in stock

    Champagne pops for website launches celebrations

    Hook Agency is anti-racism & anti-prejudice against sexual orientation and gender identities. We are committed to being more inclusive of less represented groups in the marketing industry, as well as of different mindsets & opinions on the world than the majority. We are actively striving towards hiring individuals from diverse backgrounds & including those voices in planning and employee development.

    Lastly, we are a small company and will take the time to find the right fit. Just know that all of us at Hook Agency come from different backgrounds. Many of us were told we didn’t have the resume skills, experience, or accolades to even be considered for marketing jobs. We use that as a (positive) chip on our shoulders and have made it our commitment to look at every candidate’s ability, character, and spirit & not judge them based on their past, labels, or identity. Even if you don’t end up working here, we’d be honored to help you along your journey.

    Salary : $55,000

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